Refund & Cancellation Policy

We want you to be confident booking with Quorum Circle. This policy explains how cancellations and refunds work for each type of service. To request a cancellation or refund, email team@quorumcircle.com with your name and receipt number.

Strategy Advisory Session

• Cancel 48 hours or more before your scheduled session (or any time before scheduling): full refund.
• Cancel less than 48 hours before the session: you may reschedule once at no charge; otherwise no refund.
• No-shows without notice are not refundable.

Operations & Process Review and Growth Planning Package

• Cancel before the kickoff call: full refund.
• Cancel after kickoff but before the final deliverable is sent: partial refund of the fee minus work already performed, calculated on a pro-rata basis of completed milestones.
• Once the final deliverable has been sent, the fee is non-refundable.

Executive Advisory Retainer (monthly subscription)

• Cancel anytime by email. Cancellation stops future billing and takes effect at the end of the current paid month; you keep access until then.
• Cancel within 7 days of your first payment and before your first advisory call: full refund of that first month.
• Otherwise, monthly payments already made are not refunded for partial months.

Satisfaction

If you are unhappy with any deliverable, tell us within 14 days of receiving it and we will work with you in good faith to address your concerns, including revisions or a partial refund where appropriate.

How refunds are issued

Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank, it may take an additional 5 to 10 business days to appear on your statement.

Our cancellations

If we must cancel or cannot deliver a service, you will receive a full refund for any undelivered portion.

Contact

Questions about this policy: team@quorumcircle.com